Delivery & FAQs
Where are your products from?
Our products are sourced and shipped from brands that we love around the world! Find out more about them here.
How much does delivery cost?
For in stock items:
- Local delivery within Singapore is charged at a flat rate of $3.50.
- Free delivery within Singapore for all orders more than $70!
For Letterfolk tile mat and tile set pre-orders:
- Local courier within Singapore is charged at $4 per mat.
- If only tile sets are ordered, a flat rate of $3.50 per order will apply.
How long will delivery take? I can't wait to get my hands on my goodies!
For in stock items:
We're as excited as you are!! However, do allow 1-2 business days for packing your order, and 2 working days for delivery. Deliveries will be made to your letterbox via Singpost SmartPac, and can be tracked via the link sent to your email address.
For Letterfolk tile mat and tile set pre-orders:
Estimated arrival dates for pre-orders are stated on the product page itself. Do place an order only if you are comfortable with the waiting time. Any in stock items ordered together with pre-order items will be delivered together when the pre-order items arrive. If you would like to receive the in stock items first, please make a separate order for them.
Orders will be packed within 3-5 business days after we receive the items, and should reach you in about 2 working days. An email will be sent out to you when your order has been shipped. You can also follow us on Instagram (@lilypadandco.sg) for the latest updates of your pre-orders!
Where do you deliver to?
We currently only deliver within Singapore but we hope to offer deliveries to other countries in the region in future. Do check back for updates!
Do you accept returns?
All sales are final and non-refundable. However, do drop us an email at hello@lilypadandco.com or send us a message using our contact form if there is a problem with your order.
Can I suggest new products?
Of course! We are still on a look-out for more wonderful products out there. We already have our eye on more brands that we love and are also looking forward to expanding our range of products to include unique accessories and activities for family fun. If you see something out there that you would like us to bring to Singapore, do drop us a message. We would love to hear about what you love too!